Client Overview
MCD Soluções is a specialized company in debt collection management, providing outsourced negotiation services for delinquent clients. With a flexible approach, MCD can oversee the entire collection process or focus on specific stages, ensuring effective communication and resolution with debtors. Their expertise lies in implementing prevention policies, intelligence strategies, and loss minimization methods to safeguard the financial health of their clients.
Despite their industry knowledge, MCD faced challenges related to internal process optimization, with inefficiencies caused by long hours spent on repetitive manual tasks. They needed an automated solution to enhance efficiency, streamline operations, and provide real-time data for strategic decision-making.
Challenges
Before implementing a custom software solution, MCD struggled with:
- Excessive time spent on manual and repetitive processes.
- Inefficient data structuring, making reporting and decision-making slower.
- Limited tracking of negotiation processes, impacting client satisfaction and revenue recovery.
- A collection process that took 6 days, significantly delaying operational flow and results.
Development Process
Understanding Client Needs
To create a solution that truly addressed MCD’s challenges, we conducted extensive consultations with key stakeholders to analyze their workflow, pain points, and goals. The main priorities were reducing the time spent on manual tasks, improving the tracking of negotiations, and increasing the overall amount recovered.
Technology Stack
Given the need for reliability, scalability, and automation, we chose the following technologies:
- Laravel: A robust backend framework that ensures security, flexibility, and efficient data handling.
- Next.js: A high-performance frontend framework that provides a seamless user experience and fast interactions.
- MySQL: A reliable relational database system that ensures structured data storage and optimized query performance.
Solutions Implemented
The custom software developed for MCD transformed their operations by introducing:
- Automated Task Execution: Eliminating manual processes, acting as an additional employee without the cost of hiring a full-time worker.
- Data Structuring & Real-Time Reporting: Providing clear, structured insights for improved decision-making.
- Optimized Collection Process: Assigning negotiators to tasks based on real-time data, significantly improving efficiency.
Results and Impact
The new system delivered exceptional performance improvements for MCD, including:
- 25x Faster Processing: The negotiation process was reduced from 6 days to just 6 hours, drastically improving efficiency.
- 15% Increase in Monthly Revenue: The improved system not only recovered more debt but also allowed better tracking and follow-ups on payments.
- Enhanced Operational Visibility: Providing clear insights into negotiation status, optimizing strategies for collection success.
Conclusion
By developing a fully customized automation solution, MCD Soluções dramatically improved its operational efficiency and financial results. The tailored software streamlined debt collection processes, eliminated redundant manual tasks, and provided data-driven insights, ultimately increasing revenue and productivity.